Parking

Airport Parking Process

• What is the parking process with my pre-booked reservation?
• Where do I enter to scan my pre-book parking reservation QR code?
• How do I get from Parking Lot 5 to the airport terminals?
• What happens if I need to leave the parking lot after entering?

Drop Off and Pick Up

• Where do I park if I am waiting to pick someone up?
• What rideshare or app-based ride companies offer service to and from ONT?

General FAQ

• What process do I follow if I pre-booked Valet parking?
• Do you have charging stations for electric vehicles?
• Where do motorcycles park?
• Who do I contact if I have a question regarding my parking that is not listed?
• I replied to the email booking confirmation and did not get a response. Who can I email for assistance?

Parking Lots

• What are the differences in the ONT parking lots?
• Are there any height or vehicle restrictions?
• What is the minimum length of time I can park?
• Does ONT have covered parking?
• I require accessible parking, where should I park?

Payment

• What payment methods are accepted for pre-booked reservations?
• How do I know my payment details are secure?
• I was charged a foreign transaction fee. What do I do?

Pre-Book Parking Reservations

• How do I change my reservation?
• How do I cancel my reservation?
• What does the cancellation protection reservation cover?
• What happens after I have made my reservation?
• Can I make a reservation today to park at the airport today?
• My vehicle details have changed. What should I do?

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